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FREQUENTLY ASKED QUESTIONS (FAQs)
Loans – General FAQ
| Q. |
Does FSCB offer small loans? |
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| A. |
Yes, there is a minimum of $1,000.00 unless the customer currently has other loans with us. |
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| Q. |
What is the difference between a personal loan and a commercial loan? |
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| A. |
A personal loan is made to a natural person as a borrower (or multiple people as co-signers). A commercial loan is made to a business entity such as a Sole Proprietorship, Corporation, LLC, Partnership, etc. whose income is derived from providing goods and/or services. |
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| Q. |
With an FSCB adjustable-rate mortgage (variable-rate home loan), what do the closing costs include? |
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| A. |
Home loan closing costs typically include title insurance, loan origination fee, flood certificate and recording fees. In the majority of cases, these fees would be less than $1,000 for most real estate loans. Customers with Premier checking accounts are entitled to a discount on home loan closing costs. Periodic promotions waive some of the closing costs, so be sure to inquire about current specials when you apply for your loan. |
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| Q. |
Does FSCB keep home loans in-house for servicing? |
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| A. |
FSCB keeps and services all adjustable-rate mortgages. In order to provide more options for our customers, we offer fixed-rate mortgages that are sold on the secondary market. This means that although you would work with our staff up through your loan closing, your monthly loan payments would actually be sent to a different company. FSCB staff would not have access to your fixed-rate loan account information after the loan closing date. |
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| Q. |
What is EQUITY? |
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| A. |
Equity is simply the value of the home minus any outstanding mortgage(s) against the property. (For example, a home’s current appraised value is $100,000. The mortgage balance is $70,000. This means that the customer has $30,000 (30%) equity in the home. Since FSCB’s Home Equity loans can be for amounts up to 80% of the home’s value, this particular scenario would allow up to $10,000 for a Home Equity loan.) |
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| Q. |
Is the Home Equity Loan interest rate fixed or variable? |
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| A. |
FSCB has two options available for home equity loans: The Home Equity Revolving Line of Credit and the Home Equity Term Loan (also referred to as a Second Mortgage).
With the Home Equity Revolving Line of Credit, interest rates are variable, tied to the Wall Street Journal’s published Prime Rate. Typically, rates are either .5% or 1% over the current prime rate, depending on the borrower’s loan-to-value ratio (see the next question for details). The actual interest rate can change monthly. (FSCB loans up to 80% of the home’s appraised value.) With the Revolving Line of Credit, the borrower makes a principal and interest payment each month based on the outstanding balance. As long as there is a principal amount available, that amount may be drawn out. These loans are usually set for a 10-year term.
The Home Equity Term Loan (second mortgage) has a fixed interest rate. The customer draws out the entire balance at once and then repays the loan in monthly principal and interest payments over a set term of five years. |
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| Q. |
What does the term loan-to-value mean for a home loan? |
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| A. |
Loan-to-value (LTV) can be figured by using a simple calculation of all the outstanding debt (first and second mortgages), divided by the current appraised value or purchase price of the property (whichever is lower). |
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| Q. |
What is the average term for an FSCB car loan? |
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| A. |
Auto loans are usually based on the manufacture year of the vehicle. New vehicles could have loans for up to 60 months. |
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| Q. |
Does FSCB loan money for older vehicles? |
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| A. |
Yes, all vehicles would be considered as collateral, regardless of age. The car value is based on the NADA Book loan values and other sources for commercial vehicles. (The NADA web site provides consumers with retail values only, but the bank uses loan values to figure the maximum amount of the loan.)
www.nada.com |
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| Q. |
Does FSCB loan money on commercial vehicles? |
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| A. |
Yes, FSCB loans money for commercial vehicles, based on loan values determined by NADA guidelines. |
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| Q. |
How often may I refinance a loan? |
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| A. |
All loan requests receive full consideration, but we recommend not refinancing more frequently than a six-month interval. You should always consider the interest rate, annual percentage rate and any closing costs or fees before deciding to refinance a loan. |
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| Q. |
Does FSCB accept loan applications on-line? |
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| A. |
FSCB accepts fixed-rate mortgage loan applications online. In order to comply with federal regulations and disclosure requirements, all other types of loans, including adjustable-rate mortgages, are not currently available for online application. |
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| Q. |
How do I apply for a loan at First State Community Bank? |
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| A. |
Visit any First State Community Bank to pick up a loan application or call to request an application via mail. Depending on the type of loan you are seeking, your application will be accompanied by a packet of information including bank disclosures, regulatory compliance issues, insurance information and possibly a HUD booklet issued by the U.S. government. Review the information in the packet at your leisure.
To actually apply for a loan, you must complete and sign the application and return it to the bank. A loan officer will then speak with you about your application and the purpose for the loan. The officer will verify your identity, review your financial data and pull a credit report. (Commercial loans require financial statements.)
In most cases, for personal loans, a decision on your loan will be made immediately or within a few business hours. For some loans, additional authorization is necessary, so a decision may take an extra business day. Loans secured by collateral may need to have the collateral verified in person by the loan officer.
For real estate loans, the loan officer will discuss a variety of options for you so that we can fit a loan program to your personal situation. Home appraisals are necessary for home loans, so a loan decision can occur as soon as the appraisal is complete.
For commercial loans, the loan officer will review your application with a loan committee before a decision can be made.
With any type of loan application, First State Community Bank is committed to providing speedy decisions because we value your time. Therefore, we move your application through our approval process as quickly as possible.
If, at any time, you need assistance in completing your loan application, you should not hesitate to ask for help. Our lending staff is happy to help you. |
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| Q. |
May I pay off my loan early and/or may I pay extra each month? |
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| A. |
Yes, you may make non-scheduled principal payments at anytime during your loan term. You may also pay a set amount each month above the normal payment due or make lump sum payments periodically. You may even consider making your loan payments every two weeks (to coincide with your personal pay period) instead of monthly. Doing this increases the amount you pay toward principal every year and allows you to pay off your loan earlier, with overall less interest. Be sure to ask our staff how to set up an Automatic Funds Transfer from your FSCB checking account for convenient payments. |
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Deposit Accounts - FAQ
Health Savings Accounts - FAQ
| Q. |
What is the main purpose of an H.S.A.? |
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| A. |
The purpose of an H.S.A. is to pay for medical expenses not covered by the insurance policy, prescription drugs, dental and orthodontic care, and more |
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| Q. |
What are the major benefits of Health Savings Accounts? |
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| A. |
- Contributions to an H.S.A., other than employer contributions, are deductible on the eligible individual’s tax return whether or not the individual itemizes deductions and regardless of income level.
- Interest earned on an H.S.A. is tax-free.
- High deductible health insurance plans may lower health insurance costs.
- The IRS offers liberal allowances to integrate with employee benefit plans.
- Employer contributions, if any, are not included in income.
- Distributions from an H.S.A. that are used to pay qualified medical expenses are tax-free.
- Prior to age 65, withdrawals made for non-qualified medical expenses are taxed as ordinary income and a 10% tax penalty is charged.
- After age 65, withdrawals made for non-qualified medical expenses are taxed as ordinary income and will NOT be subject to any other penalties.
- H.S.A.s are “portable” so they stay with the individual if he/she changes employers or leave the workforce.
- H.S.A. funds can be used to pay health insurance premiums but only if collecting Federal or State unemployment benefits or COBRA continuation coverage through a former employer.
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| Q. |
Who is eligible for an H.S.A.? |
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| A. |
- Must be enrolled in a qualified high deductible health insurance plan (HDHP),
- and not covered by another ineligible health insurance plan,
- and not enrolled in Medicare,
- and not claimed as a dependent on someone else’s tax return.
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| Q. |
What is the definition of a High Deductible Health Plan (HDHP)? |
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| A. |
- An HDHP must have a minimum annual deductible of
- $1,150 for an individual,
- $2,300 for a family
- with a maximum annual out-of-pocket total of
- $5,800 for an individual,
- $11,600 for a family.
These figures are for 2008 and are indexed annually. |
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| Q. |
Who is not eligible for an H.S.A.? |
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| A. |
An H.S.A. may not be used by a person who is:
- Covered by any non-qualified individual or group health insurance plan,
- Eligible for Medicare,
- A dependent on another person’s tax return
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| Q. |
My spouse and children are covered by a group health insurance plan that is not qualified for a health savings account but I am not covered under that health plan. Am I eligible for an H.S.A.? |
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| A. |
Yes, as long as:
- You have individual H.S.A.-qualified insurance,
- Are not covered under the spouse’s insurance plan, and
- Your spouse and dependents are not included in your H.S.A.
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| Q. |
How much can I deposit in my H.S.A.? |
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| A. |
You can make a contribution to your H.S.A. each year that you are eligible. The maximum contribution for Self-only coverage in 2008 is $2,900 and the maximum contribution for Family coverage for 2008 is $5,800.
(2009 = $3,000 for Self-only coverage and $5,950 for Family coverage.)
Individuals age 55 and older can also make additional “catch-up” contributions. The maximum annual catch-up contribution is as follows:
2008 = $900
2009 and after = $1,000
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| Q. |
Does my contribution depend on when I establish my H.S.A. account or when my HDHP coverage begins? |
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| A. |
Your eligibility to contribute to an H.S.A. is determined by the effective date of your HDHP coverage. Your annual contribution depends on your HDHP coverage. If you are not covered on December 1, your contribution depends on the number of months of HDHP coverage you have during the year (technically, the months where you have HDHP coverage on the first day of the month). For 2007 and forward, if you are covered on December 1, you are treated as an eligible individual for the entire year. However, if you cease to be an eligible individual during the following year, the excess over the pro rated contribution is included in income and subject to a 10 percent additional tax. The amount you can contribute is not determined by the date you establish your account. However, medical expenses incurred before the date your H.S.A. is established cannot be reimbursed from the account. Contributions can be made as late as April 15 of the following year.
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| Q. |
Do contributions have to be paid out in the year they are deposited? |
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| A. |
No. Contributions can accumulate over time and unused balances are carried forward each year. |
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| Q. |
What happens to my H.S.A. if I terminate my H.S.A.-qualified insurance? |
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| A. |
The H.S.A. remains unaffected until you withdraw the funds. |
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| Q. |
What happens to my H.S.A. when I die? |
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| A. |
The H.S.A. is transferred to the named beneficiary in the same manner as an IRA. A transfer to a surviving spouse is tax-free. Transfers to other beneficiaries are taxable. |
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| Q. |
Can an H.S.A. be owned by a Living Trust? |
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| A. |
No |
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| Q. |
Can a Living Trust be the beneficiary of a H.S.A.? |
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| A. |
Yes. The same rules that apply to IRAs in this regard would be applicable for H.S.A.s. |
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| Q. |
Does First State Community Bank (FSCB) offer H.S.A.s? |
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| A. |
Yes, we do! |
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| Q. |
What are the features of FSCB’s H.S.A.s? |
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| A. |
FSCB’s H.S.A.s have a number of features:
- Our H.S.A.s are interest-bearing checking accounts with the same tiers and interest as our SuperNOW account
- Separate monthly statements
- $50 minimum initial deposit to open account
- No minimum balance fee
- Additional deposits can be made by automated funds transfers from another FSCB account
- Unlimited check writing
- Uniquely designed debit cards for ease of payment for qualified medical expenses (Point-of-sale transactions only – no PIN-based or ATM withdrawals allowed.)
- Two special H.S.A. check styles are available
- $35 annual fee
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| Q. |
Can I have an authorized signer on my H.S.A.? |
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| A. |
Yes |
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| Q. |
Can my authorized signer obtain a debit card? |
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| A. |
Yes, however, the card will be in the name of the account owner. |
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| Q. |
How can I find out more about H.S.A.s? |
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You can find out more about H.S.A.s by visiting www.ustreas.gov and clicking on the Health Savings Accounts link or check with your accountant or legal advisor to find out if an H.S.A. is right for you! |
Debit Cards/ATM Cards – FAQ
Miscellaneous - FAQ
Bookkeeping - FAQ
FirstNet Internet Banking - FAQ
| Q. |
How do I enroll in FirstNet internet banking? |
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Simply print out an enrollment form from our web site (fscb.com) and send it to the bank via mail, fax or personal visit. Our system doesn’t currently allow on-line enrollment, but we are hoping to be able to offer this feature in the future. |
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| Q. |
How much account history does FirstNet show? |
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The transaction history you see on FirstNet reflects the last 30 days, and the statements to which you have access are the past two statement periods. What you see on the screen is what we have available to our bookkeeping and customer service departments without having to access a special storage device. As an easy solution to your transaction history needs, simply download your statements at the end of each month and save them to your personal computer’s hard drive or to a CD. (If you do not have older statements in your files or on your computer’s hard drive, you may contact our bookkeeping department to assist you with your needs. A $20 per hour research fee may apply.) |
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| Q. |
How do I select my own log-in and PIN (password) in FirstNet? |
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You can change your log-in and your PIN (password) by selecting the PIN & User Options tab at the top of the page while you’re logged onto FirstNet. You will also have an option to change your current e-mail address on the same page. |
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| Q. |
Why do I have to change my PIN (password) periodically instead of keeping the one I originally chose? |
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The security of your personal information is one of our top priorities. By periodically changing your PIN, you are taking one more step to ensure the privacy of your personal information. In addition, bank examiners are adding even more requirements for on-line banking to ensure the privacy of your information, and you may see even more frequent password changes as a result of examiners’ recommendations and/or requirements. |
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| Q. |
Should I have my computer “remember” my FirstNet password for me? |
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| A. |
We do not recommend having your password in your computer’s memory. We recommend always logging on with all the steps to ensure that someone else doesn’t have easy access to your personal information. |
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| Q. |
Why does the system log me out after just a few minutes of inactivity? |
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The security of your personal information is very important to us. The system will automatically log you off after a few minutes of inactivity because it assumes you are no longer using the program. It does this to keep your personal information away from other eyes that may have access to your computer screen (whether you have guests in your home or you’re in a public place such as a library, school or office building). |
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| Q. |
Does FirstNet allow transfers into my loan and/or Christmas Club account? |
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Yes. Simply execute a funds transfer from your checking or savings account and the money will be transferred into your loan or Christmas Club account. (Note that you cannot withdraw funds from your Christmas Club account. Those funds will be automatically deposited in mid-October into the checking or savings account you originally requested.) |
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| Q. |
What is the easiest way to log onto FirstNet? |
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You can get to the log-in screen from any page on our web site. On our home page, you will see the flashing log-in link on the right-hand side. Clicking on this will take you directly to the log-in screen. On the left-hand side, you will see the Internet Banking link. Clicking on this option will give you the choice of logging-in or printing an enrollment form.
You may also choose to add the Log-in screen to your Favorites list. When you’re on the Log-in screen, simply go to the Favorites option on your top tool bar, and click on Add to Favorites. Then name the page something like, “FSCB Internet Banking.”
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| Q. |
Can FirstNet show me my weekend activity debit card transactions immediately? |
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| A. |
We cannot process any account activity until it actually hits your account. This means that if you purchase gas or groceries on a Saturday morning, it will not be processed through your account until the merchant electronically sends the information for that business’ deposit. (Sometimes businesses “batch out” every day, but their financial institutions may not process until the first business day after that transaction. In addition, some businesses don’t send their deposits on a daily basis, so you may see a debit card transaction hit your account several days after you actually made the purchase.) As a rule of thumb, always record your debit card and ATM transactions immediately in your check register and subtract the amount as if it is going to hit your account the same day. That way, you won’t ever be surprised when the transaction gets processed. |
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| Q. |
What is a Vertex transaction? I see that on my transaction history in FirstNet, and I’m not sure what it is. |
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Vertex is the name of our on-line teller system. Any time you use a teller window at one of our banks, it will show up on your FirstNet listing as Vertex. This means that if you cash a check for $100 at a teller window (in the lobby or drive-up), you will see a Vertex transaction for $100 on that day. Since our teller system is real-time, it will show up immediately on your account. (Please note that our end-of-day processing always processes your deposits before your withdrawals that day.) |
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| Q. |
On FirstNet, do I have options for the way my transactions are listed? |
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You can change the order of your transactions simply by clicking the little triangle arrow in the burgundy line across the top of the transactions (at the DATE column heading). You can choose between the most recent showing first (ascending) or last (descending). |
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| Q. |
If my FirstNet account doesn’t list all my FSCB accounts, how do I add my other accounts? |
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Since some customers would prefer that only some of their accounts are listed on FirstNet, we do not assume that you want all your accounts listed unless you specifically request that we do so. If you would like to add accounts to your FirstNet listing, simply contact any customer service representative. You may do this by phone or by mail. (Please do not send any requests that include account numbers via e-mail. We want your personal financial information to remain safe, and unless all e-mail systems are set up with special firewalls, your personal information may be a target.) |
On-line Bill Pay - FAQ
| Q. |
How much does the on-line bill-payment service cost? |
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FSCB’s on-line bill payment service is free for individuals. Businesses pay a small monthly fee for commercial accounts. |
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| Q. |
How do I sign up for on-line bill payment? |
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If you are already enrolled in FirstNet (on-line banking), then simply click on the Bill Payment tab at the top of the page, and you can set up your personal payees. If the account from which you want to pay is not listed, please contact a Customer Service Representative. |
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| Q. |
Whom can I pay through on-line bill payment? |
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You can pay ANYONE in the United States from the next-door neighbor, to the utility company, to the bank, and even a child in college across the country. |
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| Q. |
Are there any merchants that I cannot pay through the on-line bill payment service? |
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No. Any merchant that is on Princeton’s database can go electronically. If a merchant is not on the list you may send the payment as a check. Make sure that you enter your merchant account number exactly the way it appears on your bill. If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill. |
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| Q. |
When I make a payment through the on-line bill payment service, when will the money be taken out of my account? |
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For an electronic payment, funds are debited the same day that the payment is sent, providing it is sent by 11:30am CST. Electronic payments submitted after 11:30am CST are debited the next day during the bill pay processing.
Check payment funds are debited from the account when the check clears your account at the bank. Although the bill-pay company processes your request on the date you have scheduled, it doesn’t “hit” your account until the payee accepts the payment and processes it. It’s just like when you send a check in the mail. The funds don’t immediately come out of your account. The funds are only deducted from your account when the creditor has processed your check, the check has been deposited into the business’ account, it has routed through the Federal Reserve system, and it has made it to First State Community Bank where it is processed through your account. This system actually allows you to hold on to your funds as long as possible.
(Be sure to record both types of transactions in your check register so that your account is balanced at all times.) |
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| Q. |
What if I do not have enough money in my account when a bill-payment is scheduled? |
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Check payments are handled in the same manner as a check written out of your checkbook against an insufficient balance. (See the question and answer above for more information.)
Electronic payments are verified for funds availability during processing. If the funds are available, the account that you selected for the payment will be debited and the information sent on to Princeton for processing. If the funds are not available, the payment will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds. Each day the payment will be resubmitted for you until either you delete the payment or the funds are in the account to make the payment. |
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| Q. |
What happens if I have a scheduled payment that falls over a weekend or holiday? |
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If a scheduled payment falls on a holiday or weekend, it will be paid on the Friday before the weekend or the last working day BEFORE the holiday. |
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| Q. |
Can I use on-line bill payment if I live outside the U.S.? |
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Yes, as long as you have a bank account in the United States. However, you cannot pay bills to payees located outside the United States. |
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| Q. |
Can I get a copy of a cancelled check? |
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Yes. You will need to contact the bank for this information. |
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| Q. |
How long is history retained in the VIEW PAYMENT HISTORY section? |
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Payment history for active and deleted payees is retained and viewable indefinitely until further notice. |
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| Q. |
What happens if I lose or forget my ID or PIN? |
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At this time there is not a separate ID and PIN for Bill Pay. If you lose/forget your ID or PIN for FirstNet, you may contact the Customer Service Department of your local FSCB office and with proper verification, your PIN will be reset for you. |
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| Q. |
When and how are the on-line bill payments processed? |
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Payment submitted, recurring or one-time, before 2:00 AM CST Monday-Friday will be processed at 2:00 AM CST. Payments submitted between 2:00 AM CST and Noon CST will be processed at 11:30am CST. Payments received after 11:30am CST on Monday-Thursday will be processed the next business day. Payments received after 11:30am CST on Friday will be processed the next business day. All payments scheduled to go on a weekend will be processed on the processing day before the weekend. All payments scheduled to go on a holiday will be processed the day before that date. Payments entered on the weekend, recurring or one-time, will be processed on the next business day. |
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| Q. |
How far in advance should I set up a payment to insure it is paid on time? |
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| A. |
For an electronic payment, allow 3 to 4 business days from when the payment is submitted.
For a check payment, the check will be in the mail on the same day the payment is submitted if it is submitted before the 2:00 AM processing. If the check payment is entered before 11:30am CST, the check will be mailed the following morning. Allow 5 to 7 business days for a check payment.
Please note that we have no control over the U.S. Postal Service. |
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| Q. |
Are there minimum and maximum payment amounts through the on-line bill payment service? |
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| A. |
Electronic payments are validated against the available account balance prior to processing, and check payments settle against your account like any other check, therefore, there is no dollar limitation on payments made through bill pay. You are limited only by the amount of funds in your account. |
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| Q. |
How late in the day can I enter, edit, or delete a payment on the on-line bill payment service? |
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You may add, edit, or delete a payment up to 2:00 AM CST on the day the payment is scheduled to be sent. If a same-day payment is submitted between 2:00 AM CST and 11:30am CST it may be edited up until 11:30am CST. |
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| Q. |
When can I edit the dollar amount on a scheduled recurring payment? |
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You may edit the dollar amount the next business day after the scheduled payment date. |
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| Q. |
Can I postdate a single payment? |
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| A. |
Yes, just set the payment date for any date in the future. |
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| Q. |
Can I postdate recurring payments? |
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| A. |
If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16th the first payment will occur on December 15th. |
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| Q. |
How do I pay multiple bills at one time using the on-line bill-pay service instead of paying each payee separately? |
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| A. |
When you are in bill-pay, simply select the Quick Payment option at the top of the page. You can choose up to 10 payees, and they will all be listed on the page at the same time, You may then enter the amounts for each payee and the dates for payment in just a couple of easy steps. There is no need to pull up each payee one at a time. |
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| Q. |
Can I stop a payment that has been scheduled? |
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You may stop check payments. After the check is printed and mailed, payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook.
Electronic payments cannot be stopped. |
Safe Deposit Boxes – General FAQ
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